Official WhatsApp Business API for your business

Quick answer: The WhatsApp Business API (WhatsApp Cloud API) is Meta’s official way for a business to message customers at scale from one number, with approved templates, a chatbot and a shared team inbox. Chitthi gives Indian businesses this API with a ready panel, from ₹1,999 a month plus Meta’s per-message charges.

The WhatsApp Business API (now the WhatsApp Cloud API from Meta) lets a business send messages to many customers, use approved message templates, connect a chatbot and let a whole team reply from one number. Chitthi gives you all of it without writing code.

By Feb Tech IT Solutions Pvt Ltd · Updated 2026-10-13

WhatsApp Business app vs WhatsApp Business API

	WhatsApp Business app	WhatsApp Business API (Chitthi)
Who can reply	1 phone + up to 4 linked devices	Unlimited team members
Messaging many people	Broadcast lists, only people who saved your number	Campaigns to your whole opted-in list
Templates	Not needed	Approved by Meta for first messages
Chatbot / AI replies	Basic greeting and away message	Menus, keyword replies and AI agent
Delivery reports	Ticks only	Sent, delivered, read and replies per campaign
Cost	Free app	Meta per-message charges + tool fee

App: one phone, a few devices, broadcast lists limited to people who saved your number
API: unlimited team members, campaigns to your full opted-in list, templates approved by Meta, chatbot and AI replies, delivery reports
API messages show your business name and logo; verified businesses can apply for the blue tick

What you need to start

A Facebook (Meta) Business account
A phone number that is not active on the normal WhatsApp app
Your business name, logo and address
Your customer list in Excel, if you have one

How Chitthi sets it up

Sign up, connect your number with Meta in about 20 minutes using the guide inside the panel, or let our team do it for a one-time ₹1,000. We help you get your first message templates approved by Meta.

Safe sending, no bans

Unofficial bulk senders get numbers blocked. Chitthi uses only the official Cloud API and adds daily limits, opt-out handling and automatic pausing when too many messages fail, so your number keeps a good quality rating.

Questions, answered

Is the WhatsApp Business API free?

Meta charges per delivered message (in India about ₹0.86 for marketing, ₹0.12 for utility, plus GST). Customer replies within 24 hours are free. Chitthi’s plan is ₹1,999 a month on top.

Can I use my existing number?

Yes, if you remove it from the normal WhatsApp or WhatsApp Business app first. Many businesses use a new number for the API.

How long does approval take?

Connecting a number takes minutes. Meta usually reviews message templates within minutes, and at most within 24 hours.

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Feb Tech IT Solutions Pvt Ltd, Roorkee, Haridwar, Uttarakhand 247667, India · +91-74094-58821 · rajat@febtech.in